Refund Policy
Effective Date: [20-12-2025]
Due to the nature of digital marketing services, we adhere to the following refund terms.
Please read this policy carefully before making a purchase.
Important Refund Information
Digital marketing services are performed immediately upon purchase and involve significant resources. This policy outlines our refund conditions to ensure clarity and transparency.
1. Eligibility for Refunds
Refunds may be issued only under the following conditions:
- Payment Error: Payment was made in error or duplicate payment
- Project Not Started: Work has not commenced on your project
- Service Unavailability: We are unable to deliver the service due to internal issues
Refund requests must be submitted in writing with supporting documentation.
2. Non-Refundable Services
Refunds are not provided for the following:
- Completed work or delivered services
- Partially completed work
- Delayed results due to client inaction or non-response
- Performance outcomes or lack of expected results
- Search engine ranking changes or fluctuations
- Algorithm updates by search engines (Google, Bing, etc.)
- Services already initiated or in progress
3. Order Cancellation
Our cancellation policy is as follows:
- Before Work Begins: Orders can be canceled before any work has started
- After Work Starts: Once work has started, cancellation is not permitted
- Service Packages: Monthly packages can be canceled before the next billing cycle
Cancellation requests must be submitted at least 48 hours before service commencement.
No refunds for cancellations after work has commenced.
4. Refund Processing
If your refund request is approved:
- Refunds are processed within 10-14 business days
- Refunds are issued via the original payment method
- Bank processing times may vary (additional 3-5 business days)
- Refund status notifications will be sent via email
International refunds may take longer due to bank processing times.
5. Chargeback Policy
Unauthorized chargebacks or disputes will result in:
- Immediate Suspension: All services will be suspended immediately
- Account Termination: Possible termination of your account
- Legal Action: We reserve the right to pursue legal remedies
- Blacklisting: Future services may be denied
We request that customers contact our support team first to resolve any issues.
Most issues can be resolved through our customer support channels.
6. Contact Information
For refund requests or inquiries:
Email Address:
Include in Your Refund Request:
- Your full name and account email
- Order number and date of purchase
- Detailed reason for refund request
- Any supporting documentation
Refund requests are processed in the order they are received.
Refund Policy Acknowledgment
By making a purchase with Link Higher, you acknowledge that you have read, understood, and agree to this Refund Policy. We recommend reviewing this policy before any purchase to understand our refund terms and conditions.